In regards to the enquiries about packaging damages during transit, it would be appreciated if you would understand the packaging damage is not included in warranty. On occasions and for a variety of reasons, some packaging could be damaged during transit which is outside of our control. However, if any defects in the actual item(s), we would take our responsibilities for the defects. Thank you for your understanding and cooperation.

We are very sorry about this, there may be a very small percentage of items that will be DOA (Dead On Arrival), which are usually damaged in transit in most of the cases . Please contact us and give a full detailed description of the problem, as well as a photo of the faulty parts and your order number. We will respond to you within 48 hours and we will try our best to solve the problem. Normally we will provide a number of options for faulty items:

• exchange it at our cost ;
• partial refund and you keep the item ;
• fully refund (if we run out of stock) .

All shipments are covered by transit insurance. Please contact us first if you have received an item that is damaged. We will need you to send us the photo of the damaged part, as it will be more convenient for us to claim the insurance from our carrier. You will then receive a Faulty Return Form with Return Authorised Number (RAN) in your billing email address. We will replace any items damaged in transit for free once we have received the damaged item and the Faulty Return Form back.

Please contact us first and give a full detailed description of the problem, as well as a photo of the faulty parts and your order number. We will respond to you within 48 hours and we will try our best to solve the problem. Normally we will provide number of options for faulty items:

• send the replacement parts to you at no extra cost;
• exchange it at our cost ;
• fully refund (if we run out of stock)

The warranty is non-transferable . As you are our customer, we can cover the warranty for you only. However, your customer may claim through you, and we will cover the warranty if you still have the product. Back to Top

You may seek a refund, credit or replacement if the product:

1. is or has become DOA (Dead on Arrival) through no fault of your own;
2. does not fit with the stated purpose, or a purpose which you made known to our sales staff;
3. does not match our description on this website; or
4. has defects that were obvious or which we did not bring to your attention.

1. you have changed your mind about the product;
2. you have made an incorrect choice;
3. you subsequently found you can purchase the same or similar product for a cheaper price elsewhere;
4. a defect was drawn to your attention before you purchased the product, e.g. when products are clearly labelled as second-hand or faulty; or
5. you have failed to verify and provide accurate information when you placed your order .

You can return the DOA or faulty item to us with the following steps :

• Send us an email with your order number and the reason of return.
• Our customer service representative will issue you a Faulty Return Form with a Return Authorised Number (RAN). Please ensure you attach this Faulty Return Form in your return package. It will enable us to process your return promptly.
• Some items may require you to go to the post office to send it by using our Reply paid number. We may also send our courier to pick up some of the big items from your place.
• We will send a replacement unit or refund once we have received your return item.

• • All products from 7db.com.au have the "dead on arrival" (DOA) warranty within 14 days from the date of dispatch. It means if item is damaged or found to be faulty within this period, we will cover all the postage and cost to fix the problem.
• • From the date of dispatch, if a product needs to be returned after 14 days but within the warranty period, the customer is responsible for the postage of sending us the product, and we will cover the cost of returning it.
• • For items which can be sent by post office, customer has to send through post office by him/herself, we’ll refund the postage when we fixed the problem.