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Need help using 7db.com.au?
We strive to offer you the best buying experience online! Click on the topics below for details.
Other Help Topics
  • Q1.
    What payment methods do you accept?

    We accept Paypal (Visa, Master card and bank account), and BPAY. Both of these payment methods are user-friendly, highly secured and extremely efficient. Back to Top

  • Q2.
    How does Paypal work?

    Please visit How does Paypal works? Back to Top

  • Q3.
    How does BPAY work?

    Please visit How does BPAY works? Back to Top

  • Q4.
    Can I pay with my bank card or credit card?

    Yes, you can pay by using your bank card or credit card via Paypal. Back to Top

  • Q5.
    Can I pay by money order, bank cheque or direct deposit?

    We do not accept money order, cheque or direct deposit, as these payment methods will slow down our dispatch time and ultimately, the time to deliver your item will be prolonged. Back to Top

  • Q6.
    How long do I have until I have to pay for my order?

    You will need to make payment for your order in 3 working days. We will send a reminder to your billing email address if we have yet to receive your BPAY payment within the time guidelines. If we do not receive any reply from you we may cancel your order . But do not need to worry, you can make a new order if your order has been cancelled. Back to Top

  • Q7.
    Do your prices include GST?

    Yes, all our prices are GST included. Back to Top

  • Q8.
    Is Lay-by available?

    Sorry, we do not provide Lay-by service . Back to Top

  • Q9.
    What happens if I do not have a credit card?

    You can pay by BPAY, it will allow you to pay from your bank account via phone banking or Internet banking service. Please visit How does BPAY work? Back to Top

  • Q10.
    Is your site safe for using credit card?

    7db.com.au uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorised usage . You can also be assured that your confidential information will remain confidential. Back to Top

  • Q11.
    Where can I change my payment method?

    Simply login your account, then click on "My Account"->"Order History", all pervious orders you have made will be shown . Then click the order ID which you want to change. Click the button "Change your payment method". Back to Top

  • Q12.
    How long does it take to confirm my payment?

    If you pay by Paypal , we will be able to confirm your payment immediately and we will dispatch your order within 1 business day.
    If you pay by BPAY before 6:00pm, we will be able to confirm your payment on the next business day and will dispatch your order within 1 business day. Back to Top

  • Q13.
    There is a Coupon code field in the checkout page, what is it and how can I get one?

    From time to time we will run certain promotions where we will send coupon code to our members. These are usually a certain dollar value, a percentage off the order or free shipping. Would you like to receive a coupon code? Please subscribe to our newsletternow! Back to Top

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